Airport Baggage Routing and Agent Allocation
Get luggage to the next flight right on time.
Explore what our clients have achieved
Productivity, compliance and operational excellence.
Baggage on time
Capacity Usage
Decision making time
Guarantee travelers' bags reach their final destination on time.
Misplacement or late delivery of a bag has a great cost on flight operators as they are subject to penalties under the Montreal convention.
However, this issue is not a simple one to fix with the currently available tools. In fact, the complexity lies in having the right agents (with appropriate competences, training, and certifications) at the right location at the right time to take luggage individually or in group.
There is only a limited number of agents, trucks, routes through the airport, conveyors, and they have specific constraints and availabilities. And many things are thrown at the ground service team every day: flight changes and delays, absentees, yet traveler requirements and timelines are unchanged.
As such, any planning is short-lived and needs constant updating by supervisors.
Metronome offers a continuous planning system to help match agents, trucks, routes in order to get luggage to follow their owner to the final destination. This means real time status of every baggage (ETA to their next flight) and enabling a smoother communication with ground workers. As an added bonus, the need to plan in Excel is removed, so less risk and manual tasks.
The solution supports the planning department with a cloud based plugin to XOPS, a smartphone app to track execution on the ground and a bespoke dashboard for the planning team/leadership.
Turn these ON
for this use case
Metronome is the single platform to plan, dispatch and execute work.
Dynamic Resource Allocation
Rapidly reorganize staffing, not to waste man-hours and capacities.
Execution Driven Replanning
Trigger automated replanning with new constraints from the ground.
Workload Dispatch
Algorithms to deploy right work to best fit resources.
Schedule & Planning
Algorithms to continuously schedule and combine work given latest constraints.
Load Balancing
Redirect volume and activities dynamically to alternatives.
We connected a few tools in this case
Metronome integrates with your software and in house systems.
XOPS Integration
Slack
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Metronome is a software for efficient, real-time planning and dispatch of operational activities, excelling in agility for time-sensitive tasks.
Reach out to learn about the substantial yearly savings our customers achieve in resources and stress reduction.
